Refund policy

Welcome to indichic.store, where we are committed to offering a unique selection of art supplies and creative products. We understand that sometimes a purchase may not turn out as expected, or there might be issues with the product upon delivery. In light of this, we have a concise and clear return policy. Please read through this policy carefully before making a purchase.

  1. Eligibility for Returns:
  2. 1.1. We offer a return option for all our products. 1.2. To qualify for a return, you must initiate the process within 3 days of receiving your order.
  3. Damaged or Defective Products:
  4. 2.1. If you receive a product that is damaged or defective, contact us immediately at support@shop101.com. 2.2. Please provide your order number, a detailed description of the issue, and attach any relevant photos or videos as proof. 2.3. After reviewing your claim, we will guide you through the return process.
  5. Incorrect Product: 
  6. 3.1. In the rare event that you receive a product different from what you ordered, please reach out to us at support@shop101.com within the return window. 3.2. Include your order number and photographic evidence to support your claim. 3.3. We will verify the mistake and initiate the return process for the incorrect item.
  7. Return Process:
  8. 4.1. To start a return, please send an email to support@shop101.com with the necessary details, as mentioned in sections 2 and 3. 4.2. Our customer support team will respond with instructions on how to proceed, including any necessary steps and documentation.
  9. Non-Returnable Items:
  10. 5.1. Certain items like personalized or custom-made products may not be eligible for return. These exceptions will be clearly mentioned in the product description.
  11. Return Charges:
  12. 6.1. All returns initiated within the 3-day window are processed free of charge.
  13. Final Decision:
  14. 7.1. indichic.store reserves the right to make the final decision regarding the eligibility for returns. 7.2. This policy is subject to change without prior notice.

For any queries or assistance with the return process, feel free to contact us at support@shop101.com or call us at 0755-4304202. Our customer service team is here to ensure your experience with indichic.store is as smooth and satisfying as possible.